Cognitive dissonance is a psychological concept that plays a significant role in how we make decisions and justify our behaviors. Coined by psychologist Leon Festinger in 1957, this theory explores the discomfort we feel when holding two conflicting beliefs or when our actions contradict our values. In this blog, we will delve into what cognitive dissonance is, provide real-life examples, and discuss its implications in modern contexts such as digital marketing and social commerce . What Is Cognitive Dissonance? Cognitive dissonance is the mental discomfort experienced when we encounter conflicting cognitions—whether beliefs, attitudes, or values. This discomfort often leads to an alteration in one of the conflicting beliefs or behaviors to restore harmony. The theory explains why people sometimes act in ways that are inconsistent with their stated beliefs or why they rationalize their decisions to reduce psychological discomfort. Cognitive Dissonance Definition and Its Origins ...
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